Privacy Policy

Privacy Policy

This page presents the privacy policy and customer register information for the Korppivuori Adventures website.

1. Data Controller: Korppivuori Adventures, which is a trade name of XTR Media (Business ID 2873664-2). Person responsible for the customer register: Mikael Torppa.

2. Contact details: XTR-Media, Koivakkalantie 7 50670 OTAVA. Phone +358 400 566 697. Email: mikael@korppivuori.fi

3. Name of the register: Korppivuori Adventures customer register.

4. The register is based on information provided by the customer through the website, such as through the contact form and/or booking form. In addition, the data controller may personally enter customer information into the register if the customer has provided personal details related to a booking or enquiry verbally or by other means without using the website. The purpose of the register is to distinguish and identify customers, their bookings, and other activities from one another so that the booking system functions correctly. The register may also be used for Korppivuori Adventures marketing and customer feedback surveys.

5. The register consists of information provided by the customer via electronic forms and/or supplemented by the data controller based on information received directly from the customer. In addition to contact details, the register also contains upcoming equipment booking information and booking history.

6. The source of data is information provided by the customer themselves.

7. Register data will not be disclosed to third parties, with the exception of authorities if a suspicion of a crime or misuse, and/or the investigation thereof, requires it.

8. Customer register data is stored and maintained in an encrypted database within the current web hosting or similar service provider's system, where the website also operates. The data controller may, if necessary, save a local copy of the register data for their own use, ensuring that no outside parties have access to it.

9. Customer register data is generally retained for three years from the last entry in the register. For technical or data protection reasons, the retention period may be shorter.

10. Customers have the right to review their own data by sending a written request to the address mentioned in the contact details.

This website uses cookies in its operation.

ADDITIONS TO THE PRIVACY POLICY:

1. AI-assisted customer service
The website features a Claude AI-based
chat assistant. Conversations are processed
on Anthropic PBC's servers (USA).
Anthropic is committed to compliance
with GDPR requirements.

2. Data collected via chat
The chat assistant may collect your name,
email address and phone number
for the purpose of making a booking.

3. PIN identification
Returning customers can identify themselves
using their email address and a PIN code. The PIN
is stored in encrypted form.

4. Retention period
"Chat history is retained for 6 months and is not stored permanently."